Shipping policy

Shipping Information – Craftplace

At Craftplace, we’re proud to offer FREE shipping on all orders—no minimum purchase required.

Order Processing Times

Please allow 1–3 business days for our team to process and dispatch your order after it is placed.
An order is considered dispatched once it has been handed over to the shipping carrier and is on its way to your selected address.

During peak seasons, sales events, or holidays, processing times may extend to up to 7 business days.

Estimated Shipping Times

  • USA: 7–10 days

  • Other Countries: 10–15 days

If shipping to additional regions, times may be displayed as:
(Country Emoji) (Country Name): (Estimated Shipping Time)

Please note that shipping carriers may experience delays during busy periods. For international shipments, customs inspections may also cause additional delays beyond the estimated time frames.

Order Changes & Shipping Accuracy

Customers are responsible for ensuring that all shipping information entered at checkout is accurate and complete.
Incomplete or incorrect details may lead to processing delays or order cancellation.

If our system detects a potential address issue, our support team will email you within 3 business days to verify the information. If we do not receive a response within that time, we reserve the right to cancel the order.

If you notice an error after checkout, please contact us within 24 hours at user@craftplace.store. We will do our best to update the information, but changes after this window cannot be guaranteed.

Delayed Delivery

At Craftplace, we work hard to ship all orders promptly. However, delivery delays can occur due to circumstances beyond our control, including:

  • Carrier delays or transit disruptions

  • Severe weather or natural events

  • Transportation issues

  • Address verification problems

  • Product availability delays

  • Payment processing issues

If any such issue affects your order, we will notify you as soon as possible. While Craftplace cannot guarantee exact delivery dates or be held liable for external delays, we will always assist you in tracking and resolving any delay-related concerns.

Lost or Stolen Packages

Once your order is handed over to the courier, it is no longer within our control.
If your package appears to be lost or stolen, please contact us at user@craftplace.store, and we will guide you through the next steps.

We also recommend contacting the courier directly to file a claim, as they may require additional details from you. We will assist by following up with the courier when needed.

Please note:

  • Craftplace is not responsible for lost or stolen packages during transit.

  • These cases fall outside of our refund policy.

  • Depending on the situation, we may offer a replacement once the courier has completed their investigation.

If the courier is unable to locate the package, filing a police report may also be recommended.

Shipping Policy Updates

Craftplace reserves the right to modify or update this Shipping Policy at any time without prior notice.
By placing an order, customers acknowledge and accept the terms outlined in the most recent version of the policy.

We encourage customers to review this page regularly to stay informed of any updates.
If you have any questions, please reach out to us at user@craftplace.store.

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